Call center supervisor jobs in Garden Grove, CA

Develop and implement strategies to optimize call center performance, including but not limited to.. Monitor and analyze call center metrics and KPIs (Key Performance Indicators) such as call abandonment..

The goal is to have the member receive a telephonic engagement with a Call Center Representative to.. Responsibilities. Primary work will come from inbound calls, outbound calls, and email support requests..

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team.. This position is responsible f Call Center, Representative, Customer Service, Technology..

Passing score for the Word and Excel test. JOB DUTIES. Inbound customer Service calls (approximately 60.. phone calls daily) customers with account updates (Due Date Changes, Address Changes, Name Changes..

Maintains and improves call center operations by monitoring system performance. identifying and.. or ten years of related experience with no degree A minimum of six years of supervisory experience in..

Lobel Financial is searching for professional and courteous Call Center Representatives to join our Anaheim team. The ideal candidate will have great problem solving skills and excellent..

Assist medical staff with scheduling after hour procedures and calling in stand by call staff members.. One (1) year prior experience as a Supervisor preferred. 5. Minimum of three (3) years acute care..

Primary Work Duties will include but are not limited to the following. Call Intake for all ECCO phone lines and Operator call analyses functions as directed by the SOP and call center leadership..

At the center of our employee experience is a culture where employees at all levels and across all teams.. with us.Overview of the role. The Healthcare Call Center Supervisor assists the Member Experience..

Job Responsibilities. Respond promptly to customer calls and proactively schedule service appointments.. Collaborate closely with the Business Development Center (BDC), Service and Parts Managers, and service..

We are seeking a dynamic and experienced Call Center Manager to lead our team of Call Center Associates.. You will ensure that our call center meets production requirements for transferred calls and maintains..

Handle 300 to 500 inbound and outbound calls daily. Assess and qualify potential customers applying for.. Qualifications. Possess a minimum of 6 months of call center experience or high volume call exposure..