HVAC Technician

Welcome to Heart Heating, Cooling, Plumbing & Electric, Colorado's premier home services company. We pride ourselves as having the best service, best workplace and best team in Denver.

And we're looking for top talent to join our team as an HVAC Service Technician.

Why work for us?

A job isn't just about the salary. It's the workplace, the responsibilities, your co-workers, and the benefits that come with the position.

In this role, you'll receive the following :

• A base salary of $100,000 to $250,000 per year potential
• An unlimited commission and bonus structure
• Company paid Health Insurance Premiums for employee and family
• Company provided vehicle
• All vehicle fuel and maintenance provided
• Heart's industry leading time off program, offering a self managed PTO plan with no accruals / balances to track
• 401K with company match retirement program
• Dental and Vision insurance
• Company provided uniforms

So what am I going to be doing on a daily basis?

Under general supervision, repair and replace air conditioning, heating, control systems, along with humidity and temperature control systems for residential and commercial customers.

Ensure all installation is done in a professional manner that meets current code requirements. Ensure customer satisfaction on all jobs.

• Provide preventative maintenance on heating and cooling systems.
• Build strong customer relationships.
• Build knowledge and understanding of new and existing customer needs / expectations and provide quotes for same.
• Perform timely and quality repairs in resolving customer complaints.
• Diagnosing and explaining all problems and options to the client and troubleshoot and repair all electrical and mechanical components of HVAC equipment.
• Offer at least 3 options whenever possible for repair and / or replacement of failing equipment.
• Be aware of and educate customers on latest efficiency standards
• Receive and complete work orders.
• Inspect jobs upon completion and ensure areas are clean, and ensure proper billing, invoicing and daily documentation of activities are completed.
• Adhere to the highest standards of quality, and safety.
• Knowledge and understanding of federal, state, and municipal codes and commitment to consistently comply with all codes.
• Serving the clients of the company by expertly servicing and repairing heating and air conditioning systems.
• Completing all necessary documents both electronic and paper upon completion of install.
• Ensuring work area(s) are completely cleaned and returned to pre-install state for customer upon completion of install.
• Wear floor savers while in the client's home and maintaining a neat work area when performing a repair or scheduled service.
• Re-check the system one more time after you have serviced or repaired it before leaving the client's home to make sure that the system is working properly and that we did indeed fix it right the first time.
• Always explain to the client what service you are performing. Explain and show the client how the company provides superior service.
• Always be safety conscious both on the job and while driving.
• Maintain an average ticket as per company expectations. Never sell the client a repair that they don't need. Perform a proper inspection of the client's system as part of service.

Make sure you look for ways to prevent future breakdowns. Properly use the Price Book to avoid customer price confusion.

• Explain the benefits of newer equipment to the client. Always look for opportunities to cross-sell to other trades in the company.
• Explain the Heart Family Memberships to the client, giving them an opportunity to join.
• Always record the age of the system on each and every invoice to ensure proper company records.
• Maintain your truck so that it is neat and clean on the inside and outside at all times. The truck is one of the best billboards that the company has.

Park the truck for the maximum impact of the "billboard" when possible.

Other duties as assigned.

SUPERVISORY DUTIES

None

JOB QUALIFICATIONS

• High school diploma or equivalent.
• Background check and Drug Test required for hire. Heart is a drug free employer, which includes marijuana.
• Must have a valid, insurable driving record and license.
• Must have at least a working knowledge of the Heart service area street / interstate system.

EXPERIENCE

2 years HVAC service & repair experience preferred

MATERIAL / EQUIPMENT USED

• Computer / cell phone / tablet.
• Company credit card.
• Company provided vehicle

PHYSICAL DEMANDS / WORKING CONDITIONS

Continual walking, standing, climbing, stooping, bending, kneeling, reaching, and heavy lifting and carrying. Work in tiring and uncomfortable positions, around gas lines, electricity, refrigerant(s), around fumes and toxic chemicals, outside and inside.

Exposure to extreme temperatures, both hot and cold for prolonged periods of time.

• Requires constant travel to customer job locations.
• Regular lifting of parts and equipment up to 50 pounds. Occasional lifting up to and in excess of 75 pounds.

JOB SPECIFIC REQUIREMENTS

• This job REQUIRES physical presence in our service area. Remote work is NOT available for this position
• Job seekers only; no agencies or 3rd parties

Salary Description

$100,000 to $250,000 potential