Builder Service Supervisor

Job Description

Job Description

Builder Service Supervisor

Department : Builder Service

Location : Sturtevant, WI – Corporate Office

Join a family-owned company with over 90 years of excellence in customer care and service!

Grand Appliance and TV is seeking an experienced Builder Service Supervisor to lead our Builder Service team. This role is key to maintaining strong relationships with our builder and business-to-business customers while fostering a productive, motivated, and high-performing team environment.

What You’ll Do

Lead and develop your team : Recruit, train, and coach Builder Service staff, fostering professional growth and a culture of accountability.

Support our customers : Maintain lasting relationships with builder and B2B partners, addressing questions, complaints, and escalations promptly and effectively.

Ensure quality : Monitor and evaluate team interactions to uphold Grand’s high service standards.

Drive process improvement : Identify opportunities to enhance the customer journey and streamline operations.

Track performance : Analyze and report on key performance indicators (KPIs) to assess team success and service outcomes.

What You Bring

Strong leadership and interpersonal skills

Excellent written and verbal communication abilities

Ability to thrive in a fast-paced environment and manage multiple priorities

Proficiency with customer service software and CRM systems

Core Competencies

Problem Solving

Employee Development

Communication

Customer Service

Dispute Resolution

Why You’ll Love Working at Grand Appliance and TV

At Grand, we’re committed to creating “Customers for a Lifetime” and “Employees for a Lifetime.” You’ll join a collaborative, family-driven culture that values people, performance, and growth. We offer competitive pay, comprehensive benefits, and opportunities for advancement across our expanding business.