Program Manager - Heart Hospital Operations

Program Manager 2

The Program Manager 2 is responsible for managing multiple, medium to high level complexity programs and initiatives ensuring achievement of short and long-range strategic goals and alignment at a regional and / or system level.

Onsite daily and will travel to other Baylor Scott & White Heart Hospitals in the region (as needed).

Essential Functions Of The Role

Coordinates, manages and leads the design, planning and implementation of multiple, complex programs and processes and / or quality improvement initiatives.

Leads program / initiative alignment by collaborating with internal and external stakeholders to meet contractual obligations.

Performs or oversees collection and analysis of data to identify opportunities for improvement. Presents findings, outcomes and recommendations. Develops data-driven metrics to identify gaps and implements interventions to improve results on key performance measures.

Manages overall program support by soliciting input, maintaining records, and identifying, tracking and resolving issues / barriers. Monitors and evaluates programmatic and operational effectiveness and implements changes as necessary.

Manages vendor partnerships including collaboration, evaluation, and evolution of vendor partners and their solutions to meet the needs of the program.

Develops and maintains program documentation such as training / educational materials, presentations, calendars, correspondence, etc.

Ensures compliance with applicable policies, laws and regulatory agencies.

Prepares and monitors program budget(s) to maintain financial viability.

Provides support and mentorship to new and / or less experienced team members by facilitating orientation, training, growth and development to ensure a productive work environment and achievement of goals.

Key Success Factors

Project / Program Management and / or quality improvement experience. Able to work in a fast paced, deadline driven environment while balancing multiple demands. Able to quickly establish professional and cooperative relationships with multidisciplinary team members. Excellent verbal and written communication skills. Strong critical thinking skills with ability to solve problems and exercise sound judgement. Strong knowledge of applicable federal, state and regulatory requirements. Able to successfully manage programs that meet strategic objectives and / or contractual obligations. Able to mentor, guide and train team members. Skill in the use of computers and related software.

Master's degree preferred

PMP certification preferred

Benefits

Our competitive benefits package includes the following :

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1