Bilingual Client Technical Support: Spanish/English
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android, and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with focus on wide scale technical issues
Requirements :
- Bachelor’s degree, preferred if in a technical field
- 1+ years in client facing support role
- 1+ years of experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills / technologies and remain up to date with the latest trends; real passion for solving technical problems
- Experience with financial products and services is a plus
- Excellent command of written and spoken English & Spanish
Company Benefits & Perks
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan 401(k) with a competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Paid time off and a generous parental leave policy
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
- Modern offices with multi-monitor setups
LI-NB
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