GAP Claims Manager

CareGard continues to grow . Interested in making your mark? Want to work for a company that will celebrate your wins while promoting your development?

Then CareGard is the place for you! As an essential employer celebrating 30 years in the automotive industry, we take great pride in providing prompt, reliable service to our clients without interruption.

One of our values is protecting relationships , and we need like-minded individuals who can help us keep our clients happy! As the GAP Claims Manager, you will need to be a strong team leader, have extensive knowledge in GAP claims adjudication, a focus on process improvement, and provide high-quality customer service in all areas associated with this responsibility.

You will also be responsible for hiring, developing, and managing the entire GAP team in all areas involving GAP claims adjudication & management.

Primary Duties and Responsibilities : Oversee, manage, and assist in the training of GAP Claims employees. Design, organize, and implement departmental process efficiencies.

Establish and maintain effective professional relationships with customers, agents, underwriters, primary insurance providers, and others involved in the claims process.

Handle all customer / agent / dealer claim escalations. Review company records to determine coverage and identify issues related to various claims.

Process verified claims in an online portal, including documenting all communications. Obtain and prepare all necessary documentation associated with the loss to facilitate the prompt, accurate resolution of claims filed.

Determines claims direction, calculates the claim amount, and submits for claim payment within the adjuster's authorization limit.

Work with other departments to ensure accuracy & timely customer service. Timely and accurate record keeping, including data entry, analysis and storage of incoming documents, spreadsheet management, and tracking needed follow-up communications.

Benefits offered : Nine Paid Company Holidays Weekend work is only needed in rare situations. Paid time off progressive with tenure Health / Dental / Vision Insurance partially paid by the company.

H.S.A. with company match Life Insurance and Short-Term Disability fully paid by the company. Continuing Education Assistance 401(k) Employee recognition events Qualifications : Previous GAP Claims Adjudication experience Excellent Customer Service skills Advanced computer skills Data Entry & Document Storage experience Reliable and dependable Salary : 65,000-75,000 annually Powered by JazzHR