Principal / Senior Business Process Consultant

Senior HRSD Business Process Consultant

Location : Remote in United States (U.S. Citizens Only)

Employment Type : Full-Time

Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms.

Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.
• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.
• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.
• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.
• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.
• Develop and maintain process documentation, SOPs and training materials.
• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.
• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.
• Provide mentorship and guidance to junior consultants and project team members.

Qualifications

Benefits

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