Director, Customer Office Strategy & Operations

Director of Customer Office Strategy & Operations

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe.

We are seeking a dynamic and visionary leader to drive our customer success strategy and operations function. As the Director of Customer Office Strategy & Operations at OneSource Virtual, you will work closely with senior executives, Customer Success leadership, and cross-functional teams to build and implement innovative strategies that drive customer satisfaction, retention, and business growth. Your expertise in customer success, strategic planning, and organizational leadership will be crucial for us to achieve our business goals.

As a senior leader with a passion for customer success and strategic innovation, you will be integral to our growth and help to shape the future of OSV. This role will report to the Chief Customer Officer.

Strategy

Develop and execute a comprehensive customer lifecycle / experience and strategy roadmap aligned with OSV's vision and objectives, for customers with varying levels of support.

• Lead, hire, and inspire a team to achieve excellence in customer experience. Perform the full scope of people management practices, including performance management and professional development.
• Drive a customer-centric culture across the Customer Office and cross-functionally, fostering collaboration and engagement at all levels.
• Drive customer office strategies as OSV enters our next phase of growth by unifying and integrating key functional areas to improve customer retention and expansion.

Customer Experience

Stakeholder Management :

Operational Excellence :

Change Management :

Competencies :

Qualifications :

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.