Fulfillment Supervisor

Job Description

Job Description

About CookUnity :

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food : chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission : empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you've found the right job posting.

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.

Job Overview :

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets, and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure a smooth workflow.

Key Responsibilities 1. Operational Oversight & Team Management

Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.

Monitor order progress to ensure timely completion during the assigned shift.

Troubleshoot and resolve any operational issues that may arise.

Provide clear instructions and guidance to team members to optimize performance.

Address team member concerns and escalate issues to management when necessary.

Utilize Tableau and Google Sheets to track and document order progress and team performance metrics.

Communicate effectively using Slack, Geneva, and Gmail to coordinate with other teams and management.

Prepare end-of-shift reports detailing key metrics, issues, and resolutions.

Work effectively in a cold storage environment and train team members on cold storage best practices and safety guidelines.

2. Reporting & Communication

Maintain accurate records of daily operations, metrics, and team performance.

Share updates with relevant departments to ensure operational alignment.

Provide shift handover reports to ensure continuity between shifts.

3. Compliance & Quality Control

Ensure all orders meet company quality standards before dispatch.

Enforce adherence to Standard Operating Procedures (SOPs).

Operate pallet jack to move pallets of product safely and efficiently.

Support implementation and adherence to processes including :

Pick and Pack SOPs

Inventory Counting

Scheduling / Labor Utilization

Qualifications

• Previous experience in fulfillment operations is highly valued.
• 18 years of age or older.
• Bilingual (Spanish).
• At least 6 months of leadership experience.
• Experience using Microsoft PC software including Excel, Word, and Gmail.
• Ability to work under pressure and meet deadlines.
• Authorization to work in the United States.
• Weekend and holiday availability.
• Able to work in a cold environment (39 degrees).

Benefits

🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$23—$25 USD

If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.