Fulfillment Operations Manager

Job Description

Job Description

About The Role

As the Fulfillment Manager at Ship Essential, you will lead and empower our outbound team to consistently exceed expectations, ensuring that every order is fulfilled efficiently, accurately, and on time. This role is pivotal to maintaining and improving our high standards of service while driving continuous improvements in operational efficiency and scalability. You will oversee the picking, packing, and carrier sortation teams, ensuring seamless workflows and adherence to service level agreements (SLA). We’re looking for a leader who thrives in a fast-paced environment, champions accountability, and embraces the challenge of building a top-tier outbound operation in our city-based warehouses.

Responsibilities

Team Leadership & Performance Management

• Lead and inspire the outbound team, fostering a culture of accountability, collaboration, and high performance.
• Monitor and drive team performance, ensuring adherence to SLAs for picking, packing, and carrier sortation.
• Set and communicate clear performance expectations, providing coaching and feedback to team members to ensure growth and success.
• Proactively address performance gaps, maintaining a standard of excellence across all outbound operations.

Operational Excellence & Throughput Optimization

Issue Resolution & SLA Compliance

Process Improvement & Scalability

Collaboration & Communication

Requirements

Experience

This role offers a unique opportunity to shape and elevate Ship Essential’s outbound operations while contributing directly to the success of our brands and the growth of our company.

Benefits