Client Services Manager

Client Services Manager - $120-150k South San Francisco, CA (Onsite) Direct Hire Job ID 25-09785 Our client is looking for Client Services Manager. This is a direct hire opportunity based in South San Francisco, CA (Onsite). The position of Client Services Manager oversees all aspects of service engagements, operational performance, service level attainment, resource management, and aids in the preparation of financial and contractual aspects of agreements. The position manages deadlines, assigns responsibilities, tracks and corrects progress of deliverables, and prepares reports for internal and external stakeholders regarding the status of engagements. Qualifications : Must have 2+ years of experience with a Managed Service Provider running Level II teams. Bachelor's Degree. End User Services Support Management. ITIL - Foundations V3, V4 Preferred. Responsibilities : Direct and manage engagement development by defining project scope, goals, and deliverables that support business goals in collaboration with client requirements. Define and implement best practices according to ITSM and tools for engagement execution and management based on engagement scope and deliverables. Adhering to team(s) according to agreed contractual KPI's and SLA's. Enforce engagement deadlines and schedules while managing direct and shared resources to meet engagement requirements. Identify engagement strengths and weaknesses to reinforce deliverable objectives and suggest areas of additional opportunity. Manage interface and customer experience between stakeholders, engineers, local and remote support teams. Create processes and manage operations that combine dedicated and shared vendor abilities with customer expectations in order to design creative and efficient solutions to meet customer demands and requirements. Serve as a single point of contact for all engagement escalations while driving issue resolution and reporting status to all applicable stakeholders. Consult clients regarding scope, technical, and operational abilities and limitations specific to the engagement environment. Coach, mentor, motivate, and manage engagement team members, and influence them to take positive action and accountability for their assigned tasks. Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC : $120,000 to $150,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and / or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About the Client Our client is a nationwide IT Service provider for many fortune 500 / 100 companies. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.