Information Technology Specialist 2 - Hourly (NY HELPs)

Overview

The IT Specialist 2 will support telecom account management across ENS program areas (VOICE and WAN), involving related products and services. Specific duties include, but are not limited to :

Responsibilities

• Carrier Account Management : Conduct periodic review and reconciliation of telecom services and products once per contract and annually for SFS template and budget reconciliation.
• Accounts & Monthly Invoice Reviews : Perform front-page audits of carrier monthly-recurring / blanket-approved template invoices using SFS system validation; approve or deny monthly recurring / PO invoices based on established purchase order lines and amounts using SFS system validation; short-pay or dispute overbilled invoices and confirm credit recovery to match exact annual PO costs.
• Dispute Management : Open and close disputes for carrier invoice overbilling issues by validating monthly charges.
• Non-Recurring Invoice Processing : Receive and audit non-recurring invoices for service requests or incidents, ensuring contract rate and term compliance; approve or deny payment for non-recurring invoices based on satisfactory service delivery and PO / invoice contract alignment.
• ITSM Ticket Processing : Handle billing-related ITSM requests and tasks for service adds, changes, moves, and disconnects for data circuits and phone services.
• Requires a general understanding of : Network and service connectivity; Vendor billing platforms, data report(s) availability and accessibility; Customer and vendor-provided equipment (CPE / VPE); How services are routed and represented on invoices.
• Telecom Billing and Vendor Support : Respond to billing inquiries and execute adjustments using telecom billing knowledge; Manage and support vendor portals for report access, billing inquiries and dispute tracking, project status reviews and meetings.
• Team and Process Support : Develop and update procedures for daily processes and basic training; Cross-train with team members and provide coverage as needed to ensure continuous operations.

Minimum Qualifications

Open Competitive : A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science. OR a bachelor's or higher-level degree in any field and one year of experience in information technology; OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR two years of professional experience in information technology.

Promotion : Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14. Transfer : Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law. 55b / c Appointment : This position is eligible for 55b / c designation and candidates are encouraged to apply.

Appointment to this position and continued employment with the agency is contingent upon obtaining and / or maintaining New York State residency within six months of hiring.

Appointment to this position is not final until all agency approvals have been granted.

Please note : Additional Notes

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and / or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay. For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including :

Health Care Benefits

Additional Benefits

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. NYS HELPS : This title is part of the New York Hiring for Emergency Limited Placement statewide program (NY HELPS). Some positions may require additional credentials or a background check to verify your identity.

New York State

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