Collector

"We enable greatness in people and organizations everywhere. "

FranklinCovey (NYSE : FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

To learn more, visit franklincovey.com

Title : Accounts Receivable Collector

Payroll Title : Collector

Division & Department : Corporate Accounts Receivable

Status : Full-Time Hourly

Reports to : Accounts Receivable Manager

Location : Hybrid - Greater Draper, UT

Compensation : Anticipated compensation for this position is $16.61-$21.81 / hour

Job Summary

The primary role of the Accounts Receivable Collector will be to partner with FranklinCovey Clients to ensure the payments of invoices. Responsible for collecting payments using organizational skills and communications. The collector owns collection processes and provides exceptional customer service by being responsive to client needs, proactively communicating information, and resolving client questions.

Essential Job Functions

Create a smooth customer collection experience, by communicating with clients to request payments

Manage and oversee all aspects of the collections, for specified clients

Answering incoming calls, responding to email including various Accounts Receivable emails

Reconcile accounts, create Template invoices, provide relevant documents, resolve clients billing questions

Develop loyal relationships with the clients

Schedule follow-up contacts with client to ensure timely collections and resolve any questions and provide relevant requested documents including signed agreements

Work with Sales Team to reconcile accounts, including ensuring PO's are provided when necessary for payments

Must develop proficiency with Microsoft AX Dynamics ERP system, Salesforce.com, Microsoft Office Suite, and Aventri

Basic Qualifications

• 3+ years in customer service

Preferred Skills & Experience

Proactive self-starter with proven organizational and problem-solving skills

Superior customer service and professional presence

Excellent written communication, and interpersonal skills

Strong track record for being a collaborative team player

Proficiency with Microsoft Office

Knowledge of Microsoft AX Dynamics

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit for details.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

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