Group Rooms Coordinator

Group Rooms Coordinator

Come join our Reservations team as our full-time Group Rooms Coordinator! We are AT&T Hotel and Conference Center located in the heart of UT Campus. Hook 'em!

Principle Responsibilities & Position Purpose :

Answers incoming reservation calls, providing prompt and courteous service. Books all group and transient room reservations following the proper procedures through Opera. Promotes hotel services, amenities and upsells products to the guests.

Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.

Essential Functions :

Monitor the Group Segment :

• Ensure that all groups are entered into Passkey with 72 business hours of turnover from Sales.
• Review groups for proper information and enter shoulder nights whenever possible.
• Prepare weekly pick up report and attend weekly scrub meeting.
• Review all pick up notes to insure we have the proper amount of rooms blocked within the group, and to cover shoulders whenever possible.
• Check for duplicate reservations by calling same name bookings.
• Send rooming lists / pick up reports to CS as requested.
• Set up billing for groups using weekly resumes.
• Attend Pre Con meetings when requested by CS.

Assist with the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue :

Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Other Duties :

Assimilate into The Flik Platinum Service culture through understanding, supporting and participating in all elements of Flik Platinum Service. Demonstrate working knowledge of the service standards.

Specific Job Knowledge, Skill and Ability :

Qualification Standards :

Education : High School graduate or equivalent required.

Experience : Experience with travel industry reservation systems and hotel property management systems mandatory.

Licenses or Certificates : None

The Benefits working at AT&T Hotel and Conference Center and Flik / Compass :

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M / F / D / V. AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.