Retail Success Manager (District Manager)

Retail Success Manager

The Role :

As a Retail Success Manager, you’ll be the vital link between our clients and boutique retail teams. In this dynamic, field-based role, you will oversee a portfolio of stores across multiple brands—serving as both a strategic brand partner and a high-impact coach. Your mission : deliver exceptional client experiences, elevate store performance, and ensure operational excellence across every location under your leadership.

A typical day might begin with reviewing sales data across locations, identifying opportunities to optimize conversion or increase foot traffic in a key market. By midday, you're walking the floor at one of your stores, meeting with the Store Manager to fine-tune a new visual rollout or support a clienteling activation. In the afternoon, you're on a call with a brand partner, reviewing KPIs and providing tailored insights to help them grow their physical retail channel. You round out the day mentoring a new manager, reinforcing Leap’s culture of ownership, excellence, and brand alignment.

You’ll play a critical role in developing retail talent, building localized strategies that reflect market nuances, and representing LEAP’s commitment to elevated execution across every store. This is a high-touch, high-autonomy role that requires someone who thrives on partnership, adaptability, and continuous improvement in a fast-paced, entrepreneurial environment.

This role focuses specifically on Malbon Golf, a brand deeply rooted in community and sport. Having made a significant impact in retail over the past three years, Malbon Golf aims for continued growth. The ideal candidate will be passionate about this category, even potentially leveraging their personal experience with the sport as they lead stores and to cultivate a unique, luxury brand experience within the retail channel and store culture.

Malbon Golf was founded in 2017 in Los Angeles by Stephen and Erica Malbon, culture lovers and golf obsessives. The brand isn’t just about clothing—it’s a golf‑inspired lifestyle platform built on quality products, storytelling, and a community of like‑minded thinkers. Their mission : to make the green the common ground by blending golf with fashion, art, music, and design to welcome a broader, younger audience to the game.

They’ve cultivated a cult‑like following through streetwear‑meets‑performance collaborations, strategic partnerships (from Nike Golf to Budweiser to skate brands like Etnies), and storytelling-driven experiences both on and off course. Collaborators and ambassadors include PGA champ Jason Day and LPGA standout Charley Hull—people who embody the brand’s DNA : creative, inclusive, and anti‑status‑quo.

Core Responsibilities :

Retail Store Performance

• Directly oversee a portfolio of stores, managing performance across stores and adapting strategies to enhance sales, brand alignment, and operational efficiency.
• Implement localized sales strategies, leveraging market insights and customer data to drive foot traffic, conversion, and average transaction values.
• Ensure each store maintains high visual standards, inventory accuracy, and adheres to Leap’s operational protocols, creating a seamless customer experience.

Team Management & Development

Brand & Account Management

Strategic Leadership & Collaboration

Measures of Success :

Position Requirements :