Account Director / Manager(Large Healthcare / Pharma Clients) – IT Services and Solutions

Job Title: Account Director IT Services & Solutions

Experience: 12-15+ years

Location: Bay Area, California (Hybrid/Onsite as required)

Job Brief

We are looking for an experienced Account Manager to grow and manage a key client in the healthcare and life sciences industry. This role is about building trust, expanding business, and making sure our client is happy. You will focus on digital marketing and customer experience solutions, helping the client succeed while driving revenue growth and long term partnership.

Responsibilities

• Be the main point of contact for the client
• Build strong relationships with Marketing, IT, Procurement, and Vendor teams
• Grow the account through upselling and cross selling IT services
• Create account growth plans that match client priorities
• Meet revenue, margin, and account growth goals
• Handle renewals, contracts, and pricing discussions
• Identify new project opportunities across different divisions
• Position IT services such as:
• Application Development & Maintenance
• Digital Transformation & Cloud
• Data, Analytics & AI
• Enterprise Platforms (SAP, Salesforce, ServiceNow)
• Infrastructure, Cybersecurity & Managed Services
• Work with delivery and pre sales teams to ensure smooth execution
• Ensure client satisfaction, SLA compliance, and quick issue resolution
• Support audits, reviews, and governance meetings
• Follow healthcare regulations (HIPAA, FDA, GxP where needed)

Qualifications

• 12 15 years of experience in IT Services, Consulting, or Managed Services
• Experience managing large healthcare or life sciences accounts
• Background in account farming, revenue growth, and client retention
• Strong knowledge of IT services delivery models
• Excellent communication and stakeholder management skills
• Ability to turn business needs into technology solutions
• Experience with contracts, pricing, and negotiations
• Strong coordination skills across global teams
• Bachelor s degree required; MBA preferred
• Experience with US based healthcare enterprises is a plus
• Familiarity with Bay Area client ecosystem is preferred

Why Join Us?

• Work with a leading client in the healthcare industry
• Be part of a team that values relationships and long term success
• Enjoy a supportive culture that rewards growth and innovation
• Get opportunities to expand your skills in digital, cloud, and enterprise platforms
• Make a real impact in healthcare and life sciences through technology

Application Instructions

If you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at resumes@empglobal.ae or by applying directly through this platform.

Note: While we appreciate every application, only shortlisted candidates will be contacted. Your understanding is appreciated in this regard.