Director of Customer Operations

A company is looking for a Director of Customer Operations.

Key Responsibilities

Lead the design and implementation of customer engagement strategies aligned with growth objectives

Operationalize scalable customer journeys and own customer success operational strategy

Drive innovation in customer journey design and lead the Customer Operations team

Required Qualifications

10+ years of experience in B2B SaaS operations or customer success

Deep fluency in customer success metrics, journey mapping, and health scoring

Strong analytical skills with experience in data visualization tools

Proven ability to lead cross-functional initiatives and manage a team

Experience with customer lifecycle tools such as Gainsight and Salesforce