Veterinary Client Service Representative - Lead

Description

Lead Client Service Representative

Full-time

New Braunfels, TX

The Lead Client Service Representative (CSR) is responsible for overseeing the daily operations of the front desk and client service team at Thrive New Braunfels and CanyonVet New Braunfels , ensuring excellent client experience, smooth communication between departments, and consistent adherence to hospital and company protocols. This role combines leadership and mentorship with direct client service responsibilities, supporting the hospital’s mission to deliver high-quality veterinary care with compassion and efficiency. The Lead CSR will report to the Practice Manager.

Key Responsibilities :

Include but are not limited to :

Leadership & Supervision

• Provide day-to-day oversight and direction for the CSR team, including scheduling, delegation of tasks, and coverage planning.
• Train, mentor, and coach new and existing CSRs on communication standards, software use, payment processing, and client service best practices.
• Monitor performance, give constructive feedback, and escalate concerns to management when necessary.
• Assist with hiring, onboarding, and performance reviews of CSRs in collaboration with hospital management.

Client Service Excellence

Operational Support

Qualifications :

Benefits : We offer incredible benefits including medical, dental, vision, PTO, matching 401(k), paid parental leave, generous pet discounts, and much more!