Customer Service Representative

Customer Service Representative

We are seeking a dedicated Customer Service Representative to support our intercom system across 180 entry / exit lanes on campus. This role is critical to ensuring seamless operations within our parking and transportation department. As a weekend specialist, you will join a team that ensures customers receive prompt and courteous assistance. Responsibilities include :

• Support the intercom line setup at 180 entry / exit lanes within campus garages.
• Assist customers experiencing issues with the ticketing system, ensuring timely resolution following standard operating procedures.
• Communicate effectively and de-escalate situations with a diverse clientele, including students, faculty, patients, and visitors.
• Consistently show up for weekend shifts, ensuring reliable support for our operations.
• Handle calls primarily through phone interactions using the T2 Flex software system.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

This position requires onsite work within the parking garage office, where you will be part of a team that maintains smooth operations throughout the weekend. Shifts are from 6 : 00 AM to 2 : 30 PM on Saturdays and Sundays, with each shift lasting 8 hours including a 30-minute lunch break. This is a 16-hour per week role, and the work environment is dynamic and customer-focused.

Job Type & Location :

This is a Contract position based out of Durham, NC. Pay and Benefits :

The pay range for this position is $18.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Durham, NC.

Application Deadline :

This position is anticipated to close on Nov 26, 2025.

About Actalent :

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.