Senior Manager, Analytics

Senior Manager, Analytics

JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we've connected millions of customers across 196 countries with verified professionals in real timeanytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we're transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

As a Senior Manager, Analytics at JustAnswer, you'll be part of a mission-driven team that helps millions of people get expert answers from doctors, lawyers, mechanics, and morepowered by data, experimentation, and AI. Our Analytics team is at the heart of this mission, building insights and frameworks that guide smarter decisions, fuel innovation, and transform how people connect with expertise.

In this role, you'll lead a team of talented analysts who work across multiple strategic initiativesfrom funnel optimization and customer quality to AI-driven experimentation. You'll shape how we collect, interpret, and act on data across the business, developing both the technical infrastructure and the analytical culture that enable JustAnswer to move faster and think smarter.

This is a role for someone who loves data and people in equal measuresomeone excited to roll up their sleeves with SQL and Python one moment, and coach their team or present insights to executives the next. You'll bring a balance of strategic vision, hands-on technical skill, and mentorship to help your teamand the companyreach the next level of data maturity.

What You'll Do

• Lead & Grow a High-Impact Team : Manage and develop a team of analysts (approx. 6), helping them level up their skills, expand their impact, and grow in their careers.
• Be a Strategic Partner : Collaborate with leaders across the business to shape experiments, define success metrics, and translate data into action.
• Stay Hands-On : Dive deep into data when needed writing SQL queries, Python scripts, and building Power BI dashboards. Lead by example and set the standard for analytical excellence.
• Champion AI & Innovation : Leverage AI tools and APIs (e.g., ChatGPT, Gemini) to automate insights, explore unstructured data, and modernize the way we do analytics.
• Share the Story : Lead analytics reviews and present findings to cross-functional and executive audiences turning data into clear, compelling narratives.
• Collaborate Cross-Functionally : Work closely with Data and Engineering teams to ensure data accuracy, experimentation design, and analytics scalability.

What We're Looking For

What to Expect in Your First 90 Days

Why You'll Love It Here

At JustAnswer, you'll work with billions of real user interactions an unparalleled data set for experimentation and insight. You'll collaborate with a team that's pushing analytics beyond traditional dashboards and A / B tests, pioneering new methods like multi-armed bandits and Bayesian experimentation.

We're transforming analytics with AI and we're doing it at scale. If you want to lead a team where curiosity, innovation, and data drive everything we do, this is the job for you.

Remote From These States

California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions. #LI-DNI

At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven : Data decides, not egos Courageous : We take risks and challenge the status quo Innovative : We're constantly learning, creating, and adapting Lean : We focus on customers, using lean testing to learn how to serve them best Humble : Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer!

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.