Bilingual Patient Account Collection Specialist

Bilingual Patient Collections Specialist

Hourly Wage Estimate : $15.46 - $23.19 / hour. Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

This work from home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare hospital. Do you want to join an organization that invests in you as a Bilingual Patient Collections Specialist? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Schedule

Full-time position that requires 1 mid / evening shift / per week / on a Monday, Tuesday, Wednesday, or Thursday 11am- 9pm CST + 1 Saturday per month Hours between 9 : 00 AM - 3 : 00 PM CST. Location : Work from Home; must live within an HCA Hospital market area.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include : comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing. 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). Employee Stock Purchase Plan with 10% off HCA Healthcare stock. Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more. Consumer discounts through Abenity and Consumer Discounts. Retirement readiness, rollover assistance services and preferred banking partnerships. Education assistance (tuition, student loan, certification support, dependent scholarships). Colleague recognition program. Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence). Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Note : Eligibility for benefits may vary by location.

Job Summary and Qualifications

As a Bilingual Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.

Duties and Responsibilities

Refer calls / accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone. Identify problem accounts and escalate as appropriate. Update the patient account record to identify actions taken on the account. Work with patients and guarantors to secure payment on outstanding account balances. Maintain minimum production standards. Achieve passing quality review scores per unit requirements. Produce acceptable unit collection volumes. Work within company attendance guidelines. Provide excellent customer service. Work with other team members and management in a professional manner.

Qualifications

Previous Call Center experience preferred. Bilingual. Minimum one-year related experience preferred, preferably in healthcare. Experience with collections in healthcare revenue space is preferred. This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted. Ability to work uninterrupted for shift (not including breaks / lunch). Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.