VoIP / PBX / SIP - Help Desk

Pierce Technology Corp
Houston, TX, US
Full-time

Job Description

Job Description

  • Someone with methodical troubleshooting skills
  • Front-line technical support or related service experience
  • Must possess experience with VoIP Telephony technologies
  • Must have experience working with ITSM system, such as Remedy
  • High energy and motivated individual with prior work experience in ITIL based culture
  • Experience supporting customers, working with a wide array of individuals from ends users to customer’s business executives
  • Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource
  • Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)

Requirements

  • Someone with methodical troubleshooting skills
  • Front-line technical support or related service experience
  • Must possess experience with VoIP Telephony technologies
  • Must have experience working with ITSM system, such as Remedy
  • High energy and motivated individual with prior work experience in ITIL based culture
  • Experience supporting customers, working with a wide array of individuals from ends users to customer’s business executives
  • Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource
  • Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)
  • 15 days ago