Overview
Senior Account Manager - Commercial Lines. Remote with occasional travel. Location : Longwood, FL. Work mode and travel required as described.
Salary
Base pay range : $75,000.00 / yr - $100,000.00 / yr
What We Offer
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Employee stock plan participation
- Professional growth and career progression opportunities
- Respectful culture and work / family life balance
- Community service commitment
About the Role
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
Key Responsibilities
Technical competence and industry expertiseDirect daily activities and workflow of the account management teamHandle customer service requests, policy administration, billing, claims, and coverage analysisManage policy expirations and renewalsConduct client research, prepare submissions, negotiate coverages, and present proposalsMonitor reports and take action on delinquent accountsMaintain agency management systems and carrier / vendor platforms, ensuring data accuracyMonitor activity / suspense to ensure timely completionMaintain frequent, transparent communication with the account teamDeliver excellent service, anticipate needs, and respond quickly to service requestsStay updated on company policies and proceduresSeek and adopt best practices to improve performanceDemonstrate integrity and leadershipIdeal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industryThorough knowledge of insurance brokerage and client needsActive licensing; professional designation (CIC or equivalent) preferredStrong analytical, problem-solving, and decision-making skillsExceptional customer service, communication, multitasking, and organizational skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)What To Expect (Application Process)
30-minute phone screen, online assessments, and interviewsAbout the Employer
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
J-18808-Ljbffr