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Senior Account Manager- Commercial Insurance (Remote with some travel)

Senior Account Manager- Commercial Insurance (Remote with some travel)

Insurance Office of AmericaOcala, FL, US
3 hours ago
Job type
  • Full-time
  • Remote
Job description

Overview

Senior Account Manager - Commercial Lines. Remote with occasional travel. Location : Longwood, FL. Work mode and travel required as described.

Salary

Base pay range : $75,000.00 / yr - $100,000.00 / yr

What We Offer

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Employee stock plan participation
  • Professional growth and career progression opportunities
  • Respectful culture and work / family life balance
  • Community service commitment

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

Key Responsibilities

  • Technical competence and industry expertise
  • Direct daily activities and workflow of the account management team
  • Handle customer service requests, policy administration, billing, claims, and coverage analysis
  • Manage policy expirations and renewals
  • Conduct client research, prepare submissions, negotiate coverages, and present proposals
  • Monitor reports and take action on delinquent accounts
  • Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy
  • Monitor activity / suspense to ensure timely completion
  • Maintain frequent, transparent communication with the account team
  • Deliver excellent service, anticipate needs, and respond quickly to service requests
  • Stay updated on company policies and procedures
  • Seek and adopt best practices to improve performance
  • Demonstrate integrity and leadership
  • Ideal Candidate Qualifications

  • 5+ years of account management experience, or 7+ years in the insurance industry
  • Thorough knowledge of insurance brokerage and client needs
  • Active licensing; professional designation (CIC or equivalent) preferred
  • Strong analytical, problem-solving, and decision-making skills
  • Exceptional customer service, communication, multitasking, and organizational skills
  • Proficiency in MS Office (Outlook, Word, Excel)
  • High School Diploma (or equivalent)
  • What To Expect (Application Process)

  • 30-minute phone screen, online assessments, and interviews
  • About the Employer

    Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Commercial Insurance Account Manager • Ocala, FL, US

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