Patient Financial Advocate - Bilingual

Patient Financial Advocate - Bilingual

This position will focus on providing financial information, advocacy, connection to resources, and payment collection on site. The ideal candidate will possess the ability to multitask, organize tasks and prioritize. Have high level oral and written communication skills to work with patients, staff, providers and insurance companies. Excellent customer service skills and a strong attention to detail is a requirement. Preferred experience in working with patients and staff from diverse cultures, languages and backgrounds. Perform to company standards of compliance with policies and procedures. The working hours are Monday - Friday between 7 : 30am - 5 : 30pm, 8 hours a day, and expected to be on-site at CUHCC 100% of the time.

Essential Functions

• Financial Aid & Good Faith Estimates (GFE) Processes (40%) Assist patients with the completion of financial assistance applications and application renewals based on established policies and procedures and maintain documentation to support each step of the process through to application approval or denial. Screen patients for programs they may qualify for based on household income and family size, or other established criteria depending on the program and complete all necessary application forms in a timely manner. Facilitate public program application through the MNSure portal. Manages the Good Faith Estimate process for underinsured and uninsured patients in a timely manner in accordance with State and Federal guidelines.
• Billing Assistance (30%) Provide on-site customer service to patients related to questions about their bill and education related to discounts and public programs that may be available to them. Direct patients to other resources as needed. Assist patients with billing questions and take payments accordingly.
• Outreach (15%) Provide outreach to uninsured patients receiving care to evaluate eligibility for Sliding Fee Discount Program, public programs, or other programs they may be eligible for. Assist patients through the application process. Use online insurance eligibility systems to verify the patient's insurance status.
• Other job duties : (15%) Maintain reports required by the position and updated daily. Maintain training and education vital to maintain a MNSure Navigator certification and recertification. Attend team and clinic-wide meetings as well as one-on-one's with the supervisor. This position works closely with various teams and will need to understand the processes and workflows. This role is responsible for professionalism and courteousness to patients and clinic staff, accepting payments, waiver review, estimated treatment costs, and questions on account. Other duties as assigned.

Qualifications

All required qualifications must be included in the application materials

Required Qualifications : High school diploma / GED and four years of general accounts transaction experience. Training may be substituted for some of the years of experience. Experience in an administrative and / or clerical role in a health care setting. Experience working with insurance verification, coordination of benefits, billing practices and insurance collections Fluency in English AND either Spanish, Somali, Hmong, Lao, Vietnamese or Cambodian. (We will test for speaking skills in English and other language.) A negative TB test and Hepatitis B Vaccination are required for this position. MNSure Navigator certification is required within the first 30 days and can be done through CUHCC.

Preferred Qualifications : Knowledge of Epic EMR (Employee Medical Records) Post-secondary education credits in business or healthcare Knowledge of Federally Qualified Health Care Center (FQHC)

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce. Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit. Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well. Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Pay and Benefits

Pay Range : $25.19 / hr (step 5) which equates to $52,395.20 / annually up to $29.96 / hr (step 14) which equates to $62,316.80 / annually for 1.0 FT; depending on education / qualifications / experience. Time Appointment Category : 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.) Position Type : Civil-Service & Non-Faculty Labor Represented Staff Please visit the Office of Human Resources website for more information regarding benefit eligibility. The University offers a comprehensive benefits package that includes : Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost