Desktop Support Technician - Trenton, NJ (Onsite)

Seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks.

Seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware / software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.

Key Responsibilities

• Package and deploy software via Microsoft Intune
• Configure Zscaler Private Access (ZPA) policies and groups
• Support hardware replacement and device setup
• Troubleshoot Windows 11 auto-enrollment and security features
• Assist with Android and cross-device enrollment
• Migrate users from Avaya to Microsoft Teams Phones
• Provision and manage accounts across Azure AD, GitHub, Salesforce
• Respond to Tier 1 / 2 technical support requests
• Maintain system setup and support documentation

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Candidate Experience(in Years)

Last Used (in Year)

IT support or endpoint administration

Required

Years

Windows 11 OS configuration and troubleshooting skills

Required

Years

Dell / HP PC hardware configuration and troubleshooting skills

Required

Years

Proficient with Intune AND Azure AD

Required

Years

MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution)

Required

Years

Familiarity with Microsoft 3NA account management

Required

Years

Experience with ZPA or similar Zero Trust access tools

Required

Years

Familiarity with GitHub and Salesforce

Required

Years

Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows

Required

Years

Public-sector or multi-project environment experience is a plus

Highly desired

Years

Questions

No.

Question

Candidate Response

Question1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question2

What is your candidate's email address?

Question3

Where does your candidate currently reside (City & State)?

Question4

If your candidate resides more than 1 hour from the Client site, will your candidate relocate for the position?

Question5

Is your candidate available for a Round 1, in-person interview?