Desktop Support Technician Level II

Description

Tyto Athene is searching for a Desktop Support Level II in Aurora, CO. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities :

Provide support to end-users for PC, server, mainframe applications, and hardware.

Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals

May interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem.

Simulate or recreate user problems to resolve operating difficulties.

Recommend systems modifications to reduce user problems.

Maintain currency and highest level of technical skill in field of expertise.

Qualifications

Required :

Experience managing network modernization work or system projects of similar scope and complexity

Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)

Capabilities needed to deliver in-person and remote IT aid.

Fantastic installation, diagnostic, upgrade, and restoration abilities.

Excellent vertical and lateral thinking.

Superb time management skills.

Clear written and verbal communication.

Forbearing, flexible, and supportive

On site support in Aurora, CO.

Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance :

• Active DoD Secret clearance

Travel :

About Tyto Athene

Compensation :

Benefits :

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

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Location US-CO-Aurora

ID 2025-1568

Category Information Technology

Position Type Full-Time