Service Supervisor - Sunroad Asset Management

Job Description

Job Description

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Job Description

Job Title : Service Supervisor

Property : The Vive Collection - 1,245 Unit Community

Location : San Diego, CA

Reports to : Senior Service Manager

Position Summary

The Service Supervisor is the hands-on field leader and the "right hand" to the Senior Service Manager. You are responsible for leading a large team of technicians and managing the day-to-day execution of all maintenance operations in a fast-paced, high-volume environment.

Your primary mission is to ensure that all service requests and apartment turns are completed efficiently, on time, and to the highest standard of quality. The ideal candidate is an expert-level technician , a strong and patient leader, and a master of organization, quality control, and team motivation.

Core Responsibilities

1. Team Leadership & Workflow Management

• Lead, Train, & Mentor : Directly supervise a large team of Service Technicians, Groundskeepers, and Porters, providing daily guidance, hands-on training, and coaching.
• Daily Workflow : Create the daily maintenance schedule, assigning and prioritizing all service requests and make-ready tasks to technicians based on skill and urgency.
• Manage Work Order System : Monitor the property's work order system (e.g., Yardi, Entrata) in real-time, ensuring all requests are acknowledged, assigned, and closed out properly.
• Quality Control (QC) : Perform daily inspections of completed service requests and vacant "rent-ready" apartments to ensure work is completed correctly the first time.
• Performance : Assist the Service Manager with performance reviews, corrective action, and setting goals for the maintenance team.

2. Apartment Turnover (Make-Ready) Management

3. Advanced Maintenance & Technical Support

4. Operations & Administration

Key Performance Indicators (KPIs)

Success in this supervisory role will be measured by :

Qualifications & Skills

Compensation & Benefits

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M / F / D / V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress / grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV / AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the require

Company Description

Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions : Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities : https : / / sunroadenterprises.com /

Company Description

Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions : Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities : https : / / sunroadenterprises.com /