Bilingual (Korean / English) Account Manager

Bilingual (Korean / English) Account Manager

We are seeking a proactive and customer-focused Bilingual Account Manager to oversee and grow client relationships. This role is centered on account management - ensuring client satisfaction, retention, and the identification of growth opportunities. The ideal candidate will excel at building strong relationships, resolving issues promptly, and consistently delivering exceptional service. Fluency in both English and Korean is required, as the role involves frequent communication with Korean-speaking clients and stakeholders.

Essential Duties & Responsibilities :

• Client Relationship Management Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
• Account Retention Ensure customer satisfaction by proactively addressing concerns and delivering consistent, high-quality service.
• Growth Opportunities Identify and pursue opportunities to expand services and increase revenue within existing accounts.
• Operational Coordination Collaborate with internal teams to ensure seamless execution of shipments, accurate documentation, and timely communication.
• Performance Monitoring Track and analyze account performance; provide insights and recommendations to improve service and strengthen partnerships.
• Reporting Deliver regular updates to clients regarding shipment status, key performance metrics, and strategic insights.
• Problem Resolution Respond promptly to operational issues, shipment delays, or service disruptions, ensuring client expectations are met or exceeded.
• Client Education Keep clients informed of new services, industry trends, and company updates to encourage ongoing engagement and loyalty.
• CRM Management Maintain accurate, up-to-date records of account activities, communications, and opportunities in the CRM system.

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CJ Logistics About Statement :

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or / harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and / or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.