Customer Service Representative

Be the driving force behind NTIs mission to transform the insurance experience from transactional to engaged and anticipating client's needs.

Are you a self-starter that sees possibilities where others see problems? Do you follow up, follow through and always look for a better way to be effective?

WHAT YOU SHOULD KNOW ABOUT NTI :

We believe insurance : Is a great career. Long term job security, growth & development opportunities and bonuses.

Hours : Monday to Friday 9 : 00am to 4 : 30pm

Culture : Work hard, play hard, are accountable, are kind. Our team is high performing, goal driven and value focused.

Benefits

Annual Base Salary + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Personal Growth Budget

Paid Time Off (PTO)

Responsibilities

• WHAT YOU WILL BE DOING :
• Create a helpful experience for people calling or visiting our office.
• Answering phone calls and assisting with a range of requests for policy changes, proof of insurance, providing resources, scheduling client or prospect appointments, general questions. Goal is to handle 50+ calls per week.
• Process mail, general email and text requests.
• Respond to all requests within the designated turnaround time.
• Diligently document all communications (aka obsessively fanatical about notes & details)
• We trust you to enthusiastically solve problems, use common sense and confidently self-manage.
• With growth and experience, begin to handle complex customer service and support our VA Team. If sales or account management speaks your language, that can be considered in your growth plan.
• Pursue and attend training, education, development opportunities, and team community events.
• Partner with leadership to develop quarterly goals and focus.

Requirement