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Temporary eCommerce Operations Coordinator

Temporary eCommerce Operations Coordinator

5.11 TacticalCosta Mesa, CA, US
10 days ago
Job type
  • Full-time
Job description

We’re looking for a Temporary eCommerce Operations Coordinator to help power the day-to-day logistics and digital infrastructure that support our growing direct-to-consumer business. This role is a great fit for someone who’s organized, tech-savvy, and ready to dig into cross-functional work—from testing new features to supporting fulfillment and customer service workflows.

What You’ll Do :

Site Operations & Tech Coordination

Help monitor site functionality, uptime, and errors using reporting tools and dashboards.

Participate in User Acceptance Testing (UAT) for new features and platform updates.

Coordinate with IT to ensure smooth integration of new content, products, and promotions.

Track, document, and escalate website bugs and assist in prioritizing fixes with developers.

Inventory, Supply Chain & Fulfillment

Track inventory across DTC channels and flag low-stock items.

Work with vendors on shipping timelines and order fulfillment accuracy.

Help maintain current shipping and fulfillment SLAs within eCommerce platforms.

Reconcile discrepancies between warehouse data and online product listings.

Customer Experience & Support

Log and escalate support tickets, ensuring issues are addressed in a timely manner.

Monitor support platforms to make sure SLAs are met.

Compile recurring customer concerns for cross-functional review.

Update and maintain FAQs or automated responses to common questions.

What You’ll Bring :

1–2 years of experience in eCommerce operations, customer service, or a coordinator-level role.

Familiarity with digital platforms such as Magento, Salesforce, or similar CMS tools.

Comfortable navigating Excel, dashboards, and eCommerce tools.

Pay Range : $25.00 - $30.00 per hour

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Coordinator Temporary • Costa Mesa, CA, US

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