Program Assistant at Compass Day Center

Compass Housing AllianceSeattle, WA, United States

1 day ago

Job type

Full-time

Job description

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About the Position

The Program Assistant observes, records, and responds as needed to the comings and goings of guests / residents / participants and staff, and maintains a safe and comfortable environment. They serve as a member of the program services team and support trauma?informed assistance. This is a unionized position represented by Local?8 of the Office and Professional Employees International Union (OPEIU).

About the Program

Compass Day Services includes the Client Services Office, the Hygiene Center, and the Day Services Center. The Day Center offers comfort and stability, and the Hygiene Center provides restroom and shower access. The Client Services Office offers free mail services.

Job Details

Location : Pioneer Square Neighborhood (Seattle, WA)
Reports to : Program Coordinator
Schedule : MondayFriday 8 : 30?am4 : 30?pm & 3rd Saturday 8?am12?pm; weekly staff meeting Thursday 1?pm
Meal Period : Paid (30?min)
Salary : $24.50 per hour (Level?1); Level?2 after a consecutive year of employment (2.5?% increase)

Essential Duties and Responsibilities

Provide trauma?informed monitoring of activity to ensure safety, security, and comfort of guests / residents / participants and staff.

Mediate conflicts and provide de?escalation and crisis intervention; model problem?solving and refer to appropriate services as needed.

Assist in program activities including meal services, laundry access / instruction, group activities, and similar tasks.

Engage guests / residents / participants to assess needs and provide immediate information and referrals.

Respond to issues appropriately or as directed by program management and / or property management.

Report needs to management and ensure supplies / equipment are stocked.

Monitor security cameras and conduct periodic security rounds.

Record all actions, incidents, rule enforcement, and report unusual or sensitive matters to the Program Coordinator and / or Manager.

Control after?hours front door access, enforce rules and restrictions, and log guest / resident / participant entries.

Follow safety and emergency procedures and perform light janitorial duties as assigned.

Leadership Responsibilities

Recognize the value of diverse perspectives and cultures.

Maintain favorable relationships with all agency employees to foster cooperation.

Project a favorable image of the organization to promote public recognition.

Perform duties in a timely and effective manner in accordance with agency policies.

Knowledge, Skills, and Abilities

Maintain confidentiality, tactfulness, and respect for participants from diverse backgrounds.

Knowledge of best practices in de?escalation, crisis intervention, and stabilization skills.

Knowledge of local resources and services for individuals experiencing homelessness or housing instability.

Manage difficult interpersonal situations effectively and seek manager support when needed.

Work in a fast?paced environment with frequent interruptions and crisis situations.

Set and maintain professional boundaries.

Follow agency policy and procedures to maintain safety and security.

Use sound interpersonal boundaries and emotional intelligence.

Relate openly and comfortably with people from all backgrounds while valuing differences.

Promote a team environment that values, encourages, and supports differences.

Work independently and as part of a team, exercise sound decision?making without supervision, and collaborate effectively.

Excellent written and verbal communication skills.

Strong problem?solving skills.

Aptitude for learning new technology skills with Microsoft products and other internet?based software.

Ability to learn new functions on office equipment and devices.

Education and Experience

At least 1 year of experience in a social / human service setting (preferred).

Awareness and / or training around belonging, compassion, and meeting people where they are (preferred).

Familiarity with housing instability, mental health, substance use, sexual assault, and / or domestic violence (preferred).

Experience working in an environment where language may be a barrier (preferred).

Current Washington State Food Handlers Permit (preferred; sponsorship available).

Passion for knowledge and drive for continuing professional development; degree in human / social services or related field is a complement.

Physical Demands

Regular speaking and listening.

Standing, walking, using hands to hold, lift up to 20?lb, and frequent working in a social services environment.

Mental efforts such as attention to detail, interacting with others, critical thinking, and document creation.

Accommodations for disabilities are available through HR.

Work Environment

Normal noise level; diverse client / guest / resident community; potential exposure to hazardous chemicals, bloodborne pathogens, and OPIM.

No remote work; onsite only.

Monitoring with camera surveillance; cameras are in public areas only.

Additional Information

Compensation range : $24.50 per hour. Union representation by Local?8 (OPEIU). Eligibility for federal / state EEO and disability accommodations supported.

References : Compass Housing Alliance website .

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Program Assistant • Seattle, WA, United States

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