Sales Programs Customer Support (Portuguese)

Sales Programs Customer Support

A Sales Programs Customer Support is responsible for managing customer and partner claims, resolving disputes, and supporting the administration of sales and marketing programs. The role requires strong analytical, communication, and problem-solving skills within a fast-paced, global environment.

Key responsibilities :

• Review and resolve partner or customer claims and disputes related to sales incentives or marketing funds.
• Act as a main contact for inquiries, ensuring timely and accurate responses.
• Analyze data to identify trends, errors, and opportunities for process improvement.
• Support sales and marketing fund (MDF) operations, ensuring compliance and accurate documentation.
• Collaborate with Finance, Sales, and Operations teams to ensure smooth program execution.
• Maintain detailed and compliant records and reports for auditing and client purposes.

Required Qualifications :

Preferred Qualifications :