On-Site Service Representative (Full Time)

On-Site Service Representative (Full Time)

Location : Buffalo & Niagara Falls, NY

Company : Grainger Businesses

Work Location Type : Onsite

About Grainger : W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

Compensation : This position is hourly. The anticipated base pay compensation rate for this position is $25 per hour.

Rewards and Benefits : Medical, dental, vision, and life insurance coverage starts on day one of employment. Access to up to 50% of your paycheck based on hours worked before payday. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, parental leave, and other benefits. Safety shoes provided (where applicable).

Position Details : We're hiring a full-time On-Site Service Representative in the Buffalo & Niagara Falls, NY area. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

You Will : Service multiple customer locations. Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted. Resolve customer problems promptly to retain and promote customer loyalty. Follow designated route defined by routing software tools and maintain route guides. Identify continuous improvement opportunities in productivity, process, and cycle time. Comply with safety and inspection requirements of the facility where the service is being provided. Help create new orders by engaging with customers to identify additional product needs. Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

You Have : 3 years' experience in selling or service environment. High School Diploma or equivalent. Ability to lift 25 to 60lbs and / or work in difficult positions. Collaboration and problem-solving skills. Handle different technical and operational issues. Have and maintain a valid driver's license in State of residence. Must carry required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.