Sr. Manager, Fraud Performance Management- Digital & Deposit Fraud

Senior Manager, Fraud Performance Management

Work Location : Wilmington, Delaware, United States of America Hours : 40 Pay Details : $110,760 - $178,880 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business : Financial Crimes & Fraud Mgmt

Job Description

The Senior Manager, Fraud Performance Management leads a team of highly-skilled managers and strategists in the development of Fraud strategies for their respective business portfolio. The team develops and monitors rule strategies in order to manage and mitigate Fraud for their respective partner, while balancing the impact to Customers and our operation teams (e.g. Loss Prevention Call Center). The Senior Manager Fraud Performance Management is responsible for reporting on overall Fraud losses and trends in addition to detailed reporting to monitor rule strategy performance. The Senior Manager Fraud Performance Management also reconciles and condenses / summarizes numerous metrics for our Executives and partners.

Depth & Scope

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required. Oversees the review of fraud attacks to drive actions. Participates in quarterly and annual fraud loss forecasting exercises. Drives business strategy to deliver fraud loss plan. Oversees the management of shifting network rules and liability requirements. Drives change to uncover and resolve process gaps throughout the Bank. Escalates and drives immediate action to address evolving risk vectors. Oversees the management of strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion). Ensures change socialization and adherence to Change Management protocols. Acts as a key contributor in operational forecasting and capacity planning. Develops fraud case prioritization strategy to optimize return-on-investment. Manages strategic intent for Operational & Contact processes. Supports the prioritization and delivery of key reporting needs required to manage fraud losses. Ensures existing monitoring is refreshed when data or requirements change. Supports project intent and ongoing partner projects; provides risk identification and cost estimates. Leverages fraud expertise to help define fraud resilient products and processes. Provides post-launch IT validation and issue management. Ensures Fraud policy alignment and implementation. Provides monthly partner loss performance updates and participates in review sessions. Outlines data needs for rule-writing and effective management. Drives technology investments that move the business forward. Manages model prioritization, business validation and implementation. Supports audit and regulatory requests (data or intent). Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House). Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS).

Education & Experience

Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) required. Master's Degree in a related discipline is preferred. 10+ years relevant experience. Knowledge of systems and processes is preferred. Experience with SQL / SAS / Data manipulation tools required. Previous experience with related fraud is preferred. People management experience required. Strong leadership and general management skills in overseeing a team and working collaboratively across functions. A high level of integrity with the ability to earn the respect and trust of his / her peer group and employees. Ability to communicate strategy analyses to both technical and non-technical team members, either verbally or via documentation. Conceptual thinker, ability to wade through data and arrive at conclusions. Demonstrated analytical, financial modeling and problem-solving skills. Solid understanding of Retail Products and Channels. Strong interpersonal skills; comfortable interacting with team members of all levels. Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally). Ability to take initiative and work independently under tight timelines. Strong team collaboration skills. Ability to effectively manage multiple projects and priorities simultaneously. Ability to reconcile numerous metrics and condense / summarize for our Executives and Business Partners.

Preferred Qualifications :

Fraud strategy experience. Experience engaging with multiple Business Partners. Analytical experience required for providing direction to Sr Managers and analysts. Identify Theft and account takeover experience.

Customer Accountabilities :

Understands and supports the Bank's Customer Service Strategy. Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders. Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity. Leads, coaches and models quality service delivery at every interaction. Supports the ongoing improvement of the partner / Customer experience.

Shareholder Accountabilities :

Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service and products aligned with Best Run concepts and overall enterprise strategy and objectives. Participates in establishing and executing plans and goals for the Business to drive toward results. Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight. Provides financial reports and analyses, including budget variances, to management on a regular basis.

Employee / Team Accountabilities :

Sets appropriate context for the business unit / function to enable optimal performance and alignment to strategy. Supports the creation of goals and objectives for the business unit / function; Communicates those goals and objectives to the team. Builds capability Supports / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies. Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture. Creates an extraordinary place to work Advances and sustains a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience. Leads, coaches and develops a highly-effective team by ensuring ongoing training and performance and development management.

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting / Carrying (under 25 lbs.) Occasional Lifting / Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Never Crawling Never Climbing Never Reaching overhead Never Reaching forward Occasional Pushing Never Pulling Never Twisting Never Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous