Years of Experience : 3 to 5 years of experience in deploying, configuring, and maintaining the PlainID Authorization Platform for clients, responsible for ensuring seamless integration and adherence to business requirements.
General Description Assist in deploying, configuring, and maintaining the PlainID Authorization Platform for clients. Provide technical support to ensure successful implementations and resolve client inquiries and issues.
Collaborate closely with clients and the L3 Support team to escalate, resolve complex technical issues and to understand the requirement for roles and policies to be configured and integrate with applications and microservices.
Test the policies based on the business requirement. Document technical procedures, installation guides, and troubleshooting instructions.
Communicate effectively with clients and internal stakeholders, conveying technical concepts clearly. Stay up-to-date on the latest PlainID features, updates, and best practices to provide proactive support and guidance to clients.
Technical Requirements Proficiency in implementing and configuring the PlainID Authorization Platform or similar Authorization solutions.
Strong knowledge in authorization solution and understanding of roles, policies and groups for the configuration of authorization policies based on different conditions.
Familiarity with IAM concepts and technologies, including directory services, identity federation, and single sign-on (SSO).
Experience with system testing and validation to ensure the accuracy, functionality, and security of PlainID implementations.
Knowledge of scripting languages for automation and customization tasks within the PlainID environment. Ability to troubleshoot technical issues related to PlainID implementations and integrations, and provide timely resolutions.
Understanding of cloud-based IAM platforms such as Azure Active Directory, AWS IAM, or Google Cloud IAM and their integration capabilities with PlainID.
Soft Skills Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical audiences.
Strong problem-solving abilities and the capacity to troubleshoot and resolve technical issues effectively. Customer-focused mindset with a commitment to delivering high-quality support and service to clients.
Ability to work collaboratively in a team environment and effectively engage with clients and internal stakeholders. Adaptability and willingness to learn new technologies and methodologies.
Detail-oriented approach with a focus on accuracy and thoroughness in tasks and documentation.Certifications (Preferred) Certified Identity and Access Manager (CIAM) Certified Information Systems Security Professional (CISSP)Educational Qualifications University degree in IT or / and IT Security
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