Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Columbus, IN, US
Associate Team Leader

Associate Team Leader

H&R Block • Columbus, IN, US
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #17201

    Create a job alert for this search

    Team Leader • Columbus, IN, US

    Related jobs
    Team Lead

    Team Lead

    Penn Station East Coast Subs • Shelbyville, US
    Full-time +1
    Employee is used mainly to prepare and serve food, run the register, open and close the store on a periodic basis, maintain store cleanliness, provide customer service, oversee crew members and lea...Show more
    Last updated: 30+ days ago • Promoted
    Lead Supervisor I

    Lead Supervisor I

    Tapestry • Edinburgh, IN, US
    Full-time
    Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    H&R Block • Greenfield, IN, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 1 day ago • Promoted
    Co-Manager

    Co-Manager

    Sonic • Plainfield, IN, US
    Full-time
    As a SONIC Drive-In Co-Manager, you are responsible for overseeing and managing the daily operations of the Drive-In in conjunction with the General Manager to provide quality food in a clean, safe...Show more
    Last updated: 30+ days ago • Promoted
    General Foreperson : Bedford, IN

    General Foreperson : Bedford, IN

    W A Kendall and Company LLC • Bedford, IN, US
    Full-time
    The General Foreperson coordinates crew members, equipment, tools, and supplies in order to complete all jobs efficiently, correctly, and profitably. Always follow and help enforce safe practices an...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Rack Room Shoes • Indianapolis, IN, US
    Part-time
    Location : Indianapolis, Indiana US.The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader-Warehouse

    Team Leader-Warehouse

    Eaton Plc • Indianapolis, IN, US
    Full-time
    Eaton's IS VEH VGNA division is currently seeking a Team Leader-Warehouse.The hourly rate for this position is 25.Please note the salary information shown above is a general guideline only.Salaries...Show more
    Last updated: 4 days ago • Promoted
    Hourly Supervisor & Training

    Hourly Supervisor & Training

    Walmart • Shelbyville, IN, US
    Full-time +1
    Are you looking for a job that offers more responsibility, more pay, and more opportunity? As an hourly supervisor, you are responsible for an entire area of the store. Associates in your area will ...Show more
    Last updated: 30+ days ago • Promoted
    Order Management Coordinator (Hybrid)

    Order Management Coordinator (Hybrid)

    Dawar Consulting • Indianapolis, IN, US
    Temporary
    Our client, a world leader in diagnostics and life sciences, is looking for an "Order Management Coordinator" based out of Indianapolis IN(Hybrid). Job Duration : Long Term Contract (Possibility Of F...Show more
    Last updated: 6 days ago • Promoted
    Manager

    Manager

    Urban Air Adventure Parks • Plainfield, IN, US
    Full-time
    Urban Air Adventure Park is gearing up to ACTIVATE AWESOME.We are seeking a highly-motivated candidate to support our vision. In this role, the Manager motivates, instills accountability and achieve...Show more
    Last updated: 30+ days ago • Promoted
    Residential Area Supervisor

    Residential Area Supervisor

    BrightSpring Health Services • Bedford, IN, United States
    Full-time
    US-IN-BEDFORD | US-IN-MITCHELL | US-IN-ELLETTSVILLE | US-IN-BLOOMINGTON | US-IN-BLOOMINGTON | US-IN-BLOOMINGTON | US-IN-BLOOMINGTON. Operations Management focuses on efficiently meeting the needs of...Show more
    Last updated: 30+ days ago • Promoted
    (External) Team Leader

    (External) Team Leader

    Chick-fil-A • Indianapolis, IN, US
    Full-time +1
    Team Leaders will oversee Team Members in the development of the business and in the continual pursuit of "Operational Excellence" while creating a positive work culture. Team Leaders are tasked wit...Show more
    Last updated: 30+ days ago • Promoted
    Withdrawal Management Supervisor (HLC)

    Withdrawal Management Supervisor (HLC)

    The Salvation Army USA Central Territory • Indianapolis, IN, United States
    Full-time +1
    The Salvation Army Mission Statement : .The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible.Its ministry is motiv...Show more
    Last updated: 19 days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Plainfield, IN, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Interventional Pain Management position

    Interventional Pain Management position

    KTE Services • Indianapolis, IN, US
    Full-time
    An Interventional Pain Management group in Indianapolis, Indiana is expanding, and invites a dedicated Pain Physician to join our esteemed practice. This role offers a unique opportunity to excel in...Show more
    Last updated: 30+ days ago • Promoted
    Foreperson : North Vernon, IN

    Foreperson : North Vernon, IN

    W A Kendall and Company LLC • North Vernon, IN, US
    Full-time
    The Foreperson coordinates crew members, equipment, tools, and supplies in order to complete all jobs according to contract specifications. Always follow and enforce safe practices and rules.Direct ...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    College Hunks Hauling Junk & Moving • Indianapolis, IN, US
    Full-time +1
    College Hunks Hauling Junk and Moving is the fastest-growing junk-hauling franchise and moving franchise in America.Honest, Uniformed, Nice, Knowledgeable, and Service-oriented.Come see what all th...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Indianapolis, Indiana, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 25 days ago • Promoted