IT Support Technician

Ascent Aerospace - Inspiring the next generation of flight!

Ascent Aerospace is a world-renowned, single-source provider of production and automated assembly systems for the aerospace and defense industry. We provide high-precision advanced automated equipment as well as a full suite of both mold and assembly tooling required for the aerospace manufacturing market, including the largest Invar molds ever made- making us the largest tooling group in the industry. We work with our customers to develop their project and see it through, from process engineering to build and installation, to ensure it is an efficient and cost-effective solution. As a true, single-source integrator, we have proven tools to surpass our customer expectations. We have greater control of timing and schedules, which allows for 100% accountability, and avoids costly mark-ups, ultimately saving our customers money. The result : a group of businesses, each an industry leader within their own discipline, now acting as one truly integrated supply base.

SUMMARY OF POSITION

The IT Support Technician provides technical support to internal users. They respond to incoming requests for I.T. support and resolve network, hardware, and software issues with computers, tablets, and phones. Support the Information Systems Security Manager, Information Systems Security Officer, and customers with compliance to security standards.

ESSENTIAL FUNCTIONS

• This document in no way states or implies that these are the only duties to be performed by the employee occupying the position.
• Manages incoming help desk requests, resolving all client PC usage problems in a positive, timely manner, following up with the customer to ensure completion and documenting all work in Service Desk
• Responsible for supporting and maintaining client asset management including inventory, updates, repairs, replacements, and new purchases
• Supports VoIP system administration related to employee changes
• Supports backend client services including antivirus, user access, and network administration
• Supports client / server software applications in support of business processes. Trains end user as required on system changes.
• Collaborates with IT team to support execution of application changes, ensuring compliance and quality standards are part of deployment
• Works to minimize downtime by performing preventive system maintenance.
• Supports third party applications that integrate with client / server software applications. (Microsoft Office, CATIA, AutoCAD, etc.)
• Sets a superior customer service example with a positive attitude and a sense of urgency in responding to customer needs
• Collaborates throughout the organization, seen as a trusted business partner in accomplishing work
• Work independently and professionally to ensure the IT team is meeting business expectations
• Any additional duties as reasonably assigned by management

REQUIRED SKILLS, EDUCATION, AND EXPERIENCE

PREFERRED QUALIFICATIONS

SUPERVISORY RESPONSIBILITY

None

TRAVEL REQUIREMENTS

Occasional local travel during the business day required

WORKING CONDITIONS

Working conditions described here are representative of those that may be experienced by an employee on a daily basis while performing the functions of this job.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

BENEFITS

SPECIAL REQUIREMENTS

Employment is contingent upon successfully passing an employee reference check, criminal background check, and drug screening.

This position requires use of information that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder').

Ascent Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call toll-free +1 586-726-0500. This phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

No Unauthorized Referrals from Recruiters & Vendors

Please note that Ascent Aerospace does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to Ascent Aerospace will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.