People Partner CoordinatorPremier Staffing Solution • Normal, Illinois, USA
People Partner Coordinator
Premier Staffing Solution • Normal, Illinois, USA
3 days ago
Job type
- Full-time
Job descriptionServe as Tier 1 support for employee inquiries across benefits payroll pay programs people systems policy and general HR topics-via case chat and occasional walk-ups. Own end-to-end case handling : triage diagnose resolve or route; document clearly; close the loop on time and in full. Use our tools confidently working in case management and HR systems (e.g. ServiceNow Workday iCIMS or similar) to research process transactions and keep records accurate. Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow. Escalate well : identify risk apply judgment and partner with COEs / People Partners when issues need Tier 2 support. Support lifecycle moments (e.g. onboarding tasks employment changes offboarding steps) with accuracy urgency and a great employee experience. Meet quality and timeliness standards (SLA CSAT first-contact resolution) while maintaining confidentiality and compliance. Continuously improve : flag trends eliminate root causes and suggest process or automation opportunities that make support faster and clearer.
What youll bring
- 2 years in HR shared services People Operations or high-volume employee / customer support.
- Systems fluency with HRIS and ticketing (ServiceNow Workday iCIMS or comparable tools).
- Clear empathetic communication -you simplify complexity document well and tailor your message to the audience.
- Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.
- Bias for action in a fast-moving ambiguous environment; you prioritize adapt and finish strong.
- Bonus : experience in benefits or payroll support; knowledge base authoring; contact center / chat workflows; shift flexibility during peak cycles.
#PSSMPSO
Required Experience :
IC
Key Skills
Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics
Employment Type : Contract
Department / Functional Area : Manufacturing
Experience : years
Vacancy : 1
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People Partner • Normal, Illinois, USA
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