Customer Experience Engineer

A company is looking for a Senior Customer Experience Engineer.

Key Responsibilities

Own end-to-end resolution of complex BI / Looker issues for customers, including LookML modeling and dashboard optimization

Act as a subject matter expert in Looker and BI engineering, advising customers on scalable data models and best practices

Collaborate cross-functionally with engineering, product, and data science teams to ensure customer feedback informs product evolution

Required Qualifications

2-5 years of experience in a BI Engineer, Looker Developer / Admin, or Customer Engineering role

Proficiency in Looker (LookML, dashboard design) and a strong grasp of BI principles

Strong SQL skills with experience in data modeling and ETL design

Experience troubleshooting across the data stack, including ETL pipelines and data transformations

Comfortable leading customer calls and training sessions in a consultative manner