Talent.com
Director - Services Alliances

Director - Services Alliances

Atlanta StaffingAtlanta, GA, US
2 days ago
Job type
  • Full-time
Job description

Director Of Services Alliances

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, you'll enjoy :

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive in our offices or yours.

Job Summary

SHI is seeking a dynamic and strategic Director of Services Alliances to lead and expand our ecosystem of service delivery partners. This role is responsible for developing and managing strategic relationships with key partners, ensuring alignment with SHI's go-to-market strategy, and driving revenue growth through collaborative service offerings. The ideal candidate will have deep experience in partner management, service delivery models, and strategic planning within the IT services industry.

Role Description

Alliance Strategy & Development

  • Define and execute the strategy for building and scaling SHI's services alliances ecosystem.
  • Identify and onboard new service partners that complement SHI's offerings in cloud, networking, security, managed services, and professional services.

    • Partner Relationship Management

  • Cultivate strong executive-level relationships with key service partners.
  • Serve as the primary point of contact for strategic service alliance partners.

    • Go-to-Market Enablement

  • Collaborate with sales, marketing, and service delivery teams to develop joint value propositions and go-to-market plans.
  • Ensure partner services are integrated into SHI's sales motions and solution offerings.

    • Performance & Operations

  • Establish KPIs and performance metrics to measure the success of service alliances.
  • Monitor partner performance and ensure compliance with SHI's quality standards and customer satisfaction goals.

    • Cross-Functional Leadership

  • Work closely with internal stakeholders across sales, practice leads, operations, legal, and finance to support alliance initiatives.
  • Lead cross-functional teams to grow joint service solutions pipeline and revenue.

    • Additional Responsibilities

  • Develop and implement strategic service delivery plans to enhance customer satisfaction and drive business growth.
  • Lead and manage the services team, fostering a culture of excellence, collaboration, and continuous improvement.
  • Oversee resource allocation and operational budgeting, ensuring optimal utilization of assets to achieve service delivery goals.
  • Monitor and evaluate service delivery performance through data-driven metrics and analytics to drive improvements and ensure alignment with strategic objectives.
  • Collaborate with cross-functional teams to integrate service delivery into business processes, enhancing operational efficiency and effectiveness.
  • Build and maintain relationships with key stakeholders, including clients, partners, and vendors, to support service delivery initiatives and drive organizational success.
  • Ensure compliance with service delivery policies, procedures, and standards, safeguarding the organization's reputation and integrity.
  • Identify and mitigate service delivery risks through comprehensive risk management strategies and contingency planning.
  • Drive innovation in service delivery practices, leveraging technology and best practices to enhance efficiency and performance.
  • Report on service delivery performance and strategic initiatives to senior leadership, providing insights and recommendations for future planning.

    • Behaviors and Competencies

  • Strategic Thinking
  • Leadership
  • Business Acumen
  • Communication
  • Collaboration
  • Problem-Solving
  • Customer-Centric Mindset
  • Results Orientation
  • Adaptability
  • Strategic Implementation
  • Continuous Improvement

    • Skill Level Requirements

  • Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success.
  • Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization.
  • Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency.
  • Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment.
  • Understanding of IT industry trends and dynamics, ensuring continuous learning and staying ahead of market shifts.
  • Experience with change management and change consulting, crucial for driving innovation and continuous improvement within the organization.

    • Other Requirements

  • Completed Bachelor's Degree in Sales, Information Technology, or a related field, or relevant work experience required.
  • Master's Degree in Business Administration preferred.
  • 7-10 years of experience in Sales, Information Technology, or a relevant functional area.
  • 4+ years of experience in a management position required.
  • 15+ years of experience in Strategic Alliances, Partner Management, or Business Development in the IT Industry.
  • Proven track record of building and scaling service partnerships that drive revenue and customer value.
  • Strong understanding of cloud, cybersecurity, managed services, and professional services landscapes.
  • Excellent communication, negotiation, and executive relationship-building skills.
  • Ability to travel to SHI, Partner, and Customer Events.
  • Ability to travel 50%.

    • The base salary range for this position is $125,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus / commissions, are $200,000 - $250,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity M / F / Disability / Protected Veteran Status.

    Create a job alert for this search

    Alliance Director • Atlanta, GA, US

    Related jobs
    • Promoted
    Director, Client Solutions

    Director, Client Solutions

    Zelis Healthcare, LLCAtlanta, GA, United States
    Full-time
    Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.We serve more than 750 payers, including the top five national health plans, regional hea...Show moreLast updated: 11 days ago
    • Promoted
    Director of Advancement Services

    Director of Advancement Services

    InsideHigherEdLawrenceville, Georgia, United States
    Full-time +1
    Director of Advancement Services.Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students.At GGC, we believe ...Show moreLast updated: 27 days ago
    • Promoted
    Director of Building Services

    Director of Building Services

    SentralAtlanta, GA, US
    Full-time
    Sentral is a network of communities redefining the way people live.Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a n...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Development Services

    Director of Development Services

    City of MariettaMarietta, GA, US
    Full-time
    This position reports to the City Manager and is responsible for organizing and directing the functions of the : Planning and Zoning, Code Enforcement, and Community Development divisions.Provides s...Show moreLast updated: 30+ days ago
    • Promoted
    Director, Client Partnership

    Director, Client Partnership

    Ansira PartnersAtlanta, GA, United States
    Full-time
    The Account Director, Client Partnership is responsible for client success and growth across a group of clients.The AD is accountable for the overall partnership between Ansira and the clients in t...Show moreLast updated: 30+ days ago
    • Promoted
    Managing Director, Client Services, Multifamily

    Managing Director, Client Services, Multifamily

    Cushman & WakefieldAtlanta, GA, US
    Full-time
    Managing Director, Client Services, Multifamily.The Managing Director, Client Services, Multifamily is responsible for generating property management opportunities within the Eastern United States,...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Director, Engineering - Service Desk and Field Services

    Sr. Director, Engineering - Service Desk and Field Services

    Atlanta StaffingAtlanta, GA, US
    Full-time
    Director, Service Desk & Field Services.Cargill's size and scale allows us to make a positive impact in the world.Our purpose is to nourish the world in a safe, responsible and sustainable way.We a...Show moreLast updated: 2 days ago
    • Promoted
    Sr. Director - Services Partners & Alliances

    Sr. Director - Services Partners & Alliances

    SHIAtlanta, GA, US
    Full-time
    Sr Director Of Services Delivery Integrators & Gtm Alliances.SHI is seeking an executive visionary to serve as Sr Director of Services Delivery Integrators & GTM Alliances, responsible for crafting...Show moreLast updated: 1 day ago
    • Promoted
    Director - Client Services (REMOTE)

    Director - Client Services (REMOTE)

    Atlanta StaffingAtlanta, GA, US
    Remote
    Full-time
    Director - Client Services (Remote).By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the une...Show moreLast updated: 1 day ago
    • Promoted
    Client Services Director - #2679.32

    Client Services Director - #2679.32

    Wade TrimAtlanta, GA, US
    Full-time
    Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long-term disability coverage, education reimbursement, 401(k), performance bonuses, and an emp...Show moreLast updated: 21 days ago
    • Promoted
    Director of Professional Services, Enterprise Projects

    Director of Professional Services, Enterprise Projects

    Origami RiskAtlanta, GA, US
    Full-time
    Director Of Professional Services - Enterprise Projects.The Director Of Professional Services - Enterprise Projects is responsible for overseeing the successful delivery of an enterprise-level proj...Show moreLast updated: 3 days ago
    • Promoted
    Director, Client Partnerships Intel - Sales

    Director, Client Partnerships Intel - Sales

    Amplity HealthAtlanta, GA, US
    Full-time
    Director, Client Partnerships Intel - Sales.Amplity is seeking to add to our talented team of professionals a Director, Client Partnerships for our Intel business. This role is primarily responsibl...Show moreLast updated: 1 day ago
    • Promoted
    Director, ESM Services and Architecture (ServiceNow & Enterprise Service Management)

    Director, ESM Services and Architecture (ServiceNow & Enterprise Service Management)

    Atlanta StaffingAtlanta, GA, US
    Full-time
    Director, ESM Services and Architecture.Discovery the stuff dreams are made of.When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes...Show moreLast updated: 1 day ago
    • Promoted
    Director, Professional and Managed Services NAMER West

    Director, Professional and Managed Services NAMER West

    Rimini StreetAtlanta, GA, US
    Full-time
    Director, Professional And Managed Services.Oracle, SAP and VMware software.The company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect,...Show moreLast updated: 2 days ago
    • Promoted
    Director, Client Relations

    Director, Client Relations

    Hays RecruitmentAtlanta, GA, US
    Full-time
    What future do you want to create?.At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world ...Show moreLast updated: 30+ days ago
    • Promoted
    Managing Director - Client solutions

    Managing Director - Client solutions

    Atlanta StaffingAtlanta, GA, US
    Full-time
    Managing Director - Client Solutions.Responsible for leading business development efforts for accounts as part of the Americas Solutions team. The Solution Leader has the primary responsibility for ...Show moreLast updated: 2 days ago
    • Promoted
    Director of Business Development, Patient HUB Services

    Director of Business Development, Patient HUB Services

    Atlanta StaffingAtlanta, GA, US
    Full-time
    Director Of Business Development, Patient Hub Services.Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can a...Show moreLast updated: 2 days ago
    • Promoted
    Manager of Analytics, Consumer Services

    Manager of Analytics, Consumer Services

    Western UnionAtlanta, GA, United States
    Full-time
    Manager of Analytics, Consumer Services - Atlanta, GA.Are you ready to manage a team of data analysts and support the Consumer Services group? Are you interested in joining a globally diverse organ...Show moreLast updated: 8 days ago