Operations Associate, Customer Success

Job Description

Job Description

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most : providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are in need of operators to assist with general Customer success and support operations. As a trusted partner, you will guide and monitor usage, address challenges, and foster strong relationships to ensure customer satisfaction, retention, and growth.

We’re looking for an operator who can drive operational excellence behind the scenes. This is a high-visibility role with broad ownership, perfect for someone who thrives at the intersection of customer-facing relationship management and data-driven operations.

Hybrid role based in Mountain View, CA.

In-Office on Monday, Wednesday, Friday.

10 : 00am - 6 : 30pm.

$20.00-$30 / hr

What You’ll Do

Partner with designers and customer-facing teams to ensure timely delivery of creatives (static, video, etc.) that meet client and partner needs.

Create resources to empower customers to maximize the product’s value

Assist with general marketing operations, including logistical support and coordination across teams.

Collaborate cross-functionally with operations and customer success leaders on-site to ensure accurate and efficient processes that support both internal teams and external stakeholders.

Address customer concerns and resolve issues in a timely and professional manner, collaborating with support and product teams as needed

Escalate critical challenges appropriately while keeping customers informed of progress

Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency

What You Have

Must have an eye for detail, be well-organized with data and communication

Strong written and verbal communication skills

Proficient computer skills (Google Suite, especially Google Sheets / Excel) and familiarity with basic data analysis (SQL), capable of learning new tech tools and platforms quickly

Track record of thriving in fast-paced, ambiguous startup environments—high agency, detail orientation, and curiosity.

Comfortable managing multiple stakeholders, balancing stakeholder needs with business objectives.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.