Senior Information Technology Manager

ASE IT Operations Manager

Responsible for overseeing all aspects of planning, execution, and monitoring of all ASE IT operations. Establish quality goals and metrics for the ASE IT team. Measure performance and customer satisfaction to foster continuous improvement.

Provide strategic and operational leadership and oversight for the full spectrum of IT services for ASE, which includes networking infrastructure, servers, desktop and mobile devices, cloud services, security, access controls, web infrastructure, and application support.

Lead project teams to meet IT needs of all users within the ASE department, which includes support for a large complex network of Windows, macOS, and Linux computers. Ensure that customers expectations are met or exceeded.

Responsible for services for faculty, staff, and students, including documentation, consulting, and technical assistance. Responsible for identifying and implementing new best practices in use of IT within the department. Develop new partnerships both internal and external to the university.

Responsible for budget / procurement decisions regarding computing operations. Involved with facilitating software licensing for licensed users within the department and throughout the School of Engineering.

Responsible for making recommendations to director, department chair, and faculty IT committee regarding computing roles, needs, direction and operations. Serve as an ASE representative and liaison to higher level IT organizations within the UT-IT community, including UT-ITS, the Cockrell School IT group, and the UT Information Security Office. Coordination, planning, implementation, monitoring, and reporting of the annual information security risk assessment security compliance for the ASE department.

Direct supervision of several full-time staff and part-time student employees. Other duties as assigned.