MLW Administrative Client Support
Position Summary
- Facilitate administrative support to MLW clients (internal / external), including appropriate response to telephone inquiries, the generation of appropriate MLW statistical analysis, timely review of client outstanding reports, preparation and distribution of annual client survey and maintenance of outreach specimen guide.
- Give assistance to Administrative Manager of Laboratory Outreach Services and MLW Client Services Liaison to ensure that all client needs are met.
- Responsible for preparation of all educational material and customize client requisitions. Performs other duties as assigned.
Essential Functions and Responsibilities Includes the Following :
Understands and adheres to the WPH Performance Standards, Policies and Behaviors.Provide administrative assistance to the Administrative Manager of Laboratory Outreach Services and MLW Client Services representative to provide support to all laboratory outreach clients.Responsible for on-demand / weekly / monthly report generation giving statistical analysis of the fiscal health of the department.Responsible for review of client outstanding reportsResponsible for distribution of month client quality measured reportsResponsible for upkeep of phlebotomy client mileage logsResponsible to ensure client reports and supplies are distributed in a timely and accurate manner.Responsible for the preparation and analysis of the annual client surveyResponsible for the development of all custom client requisitionsResponsible for preparation of requisitions for assisted living facilitiesResponsible for seasonal maintenance of the Outreach Client Specimen Guide, Registration Guide and the electronic test compendium, (Care Evolve).Assist the MLW Coder and MLW Billing Liaison staff in resolution of client billing issuesEnsures all client inquiries are responded to in a timely manner.Performs other duties.Education & Experience Requirements
High School graduate or GED equivalent requiredAbility to type 45 words per minutePrevious experience in a healthcare environment preferredMedical terminology preferredAbility to use basic office equipment, basic computer skills, and knowledge of CTR computer terminals a plusCore Competencies
Integrity to handle the confidential aspects of work Adaptability-ability to cooperate with others
Stress Tolerance-retains composure under stress
Must be able to communicate, converse and write in the English language Ability to effectively communicate with internal and external customers Attention to Detail
Organized Flexibility Team Work
Physical / Mental Demands / Requirements & Work Environment
Ability to remain in a stationary position for extended periods of timeAbility to perform repetitive functions, and capable of concentrating for extended periods of timeMay be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools / SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.Primary Population Served
Check appropriate box(s) below :
Neonatal (birth – 28 days)Patients with exceptional communication needsInfant (29 days – less than 1 year)Patients with developmental delaysPediatric (1 – 12 years)Patients at end of lifeAdolescent (13 – 17 years)Patients under isolation precautionsAdult (18 – 64 years)Patients with cultural needsGeriatric (>65 years)
All populationsBariatric Patients with weight related comorbiditiesNon-patient care populationThe responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.
Salary Range : $39,000.00 - $58,500.00 (based on full-time employment)
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