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Representative Contact Center
Representative Contact CenterPacific Dental Services • Henderson, Nevada, US
Representative Contact Center

Representative Contact Center

Pacific Dental Services • Henderson, Nevada, US
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

  • Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment
  • Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices, and to Dental Office patients
  • Respond to patient appointment requests from various Dental Offices websites
  • Ability to handle inbound calls while navigating multiple systems of record
  • Accurately schedule appointments utilizing predetermined dental office scheduling procedures
  • Responsible for verifying patient insurance coverage to ensure eligibility
  • Effectively and accurately send correspondence emails to Dental Offices
  • Learn, and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything you can to ensure patients’ needs are met
  • Pass all basic guide tests pertaining to your position within 90-Days of accepting this position
  • Ability to handle emergency requests for treatment and/or pain management
  • Participate in meetings as required
  • Other duties as assigned

Required

  • High School Diploma, or equivalent General Education Degree (GED)
  • Minimum of 2 years Customer Service Experience (Call Center, Retail, Restaurant, etc.)

Preferred

  • Associate Degree, Bachelor’s Degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
  • Bilingual in English and Spanish is a plus

Knowledge/Skills/Abilities

  • Ability to multi-task across various systems of record without compromising the quality of the work
  • Excellent interpersonal skills
  • Excellent oral and written communication skills
  • Ability to respond to common inquiries from patients, dental office, laboratories, pharmacies and staff
  • Self-motivated, reliable and capable of working independently as well as within in team environment
  • Ability to learn and retain detailed information regarding the various dental procedures

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community
  • Eligible for monthly bonus
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Representative Contact Center • Henderson, Nevada, US

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