Senior Product Manager, Agents

Location

San Francisco

Employment Type

Full time

Department

Product

Howdy, we're Heidi

“The AI startup growing faster than Canva"

That's what the Financial Review called us. In one year, we hit $15M ARR and became one of the fastest-growing companies in the world.

Two years ago, we pivoted from broad healthcare AI to building Earth’s finest clinical exoskeleton. Today we support over 2 million patient sessions weekly across 50+ countries. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple : double care capacity by eradicating non-clinically-useful busywork.

We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That's where you come in.

The role

We're looking for a Product Manager who has built and shipped agent-based AI systems. Someone who understands the profound difference between single LLM calls and orchestrated multi-turn reasoning with tool use.

You will own the evolution of our AI capabilities from reactive assistance to proactive automation, defining how intelligent systems can safely and effectively operate in clinical environments.

You will report into Product leadership and partner closely with our engineering teams to architect clinical AI used by real clinicians.

This role will be based in our San Francisco office.

We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

What you'll do

• Architect agent systems that can reason through multi-step problems, understanding context and making intelligent decisions about tool use
• Design orchestration frameworks and tool interfaces that enable AI to interact with complex systems safely and effectively
• Obsess over clinician workflows - understand not just what they say they want, but what would actually transform their day
• Build evaluation methodologies for agent performance, measuring accuracy, reliability, and real-world utility in production
• Establish safety and constraint systems that ensure AI agents operate within appropriate boundaries
• Create feedback loops between agent behavior and product iteration, using real-world performance to drive improvements
• Partner with clinical teams to understand workflows and identify opportunities for intelligent automation

If we'd worked together the last 6 weeks, you'd have :

What you'll need

If you answer NO to these questions, this may not be the job for you :

Why Heidi?

Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.

This is neither a special nor interesting insight.

However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams : immense distribution, and a world of potential.

You'll join a team that doesn’t celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won’t rest until we’ve exacted the change we’d like to see. We’re medicos, engineers, and designers who’ve felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.

The bad news is it’s not an easy job - you will tear your hair out more than once. Modern technology company concepts don’t transpose unto healthcare easily. The lows are really low.

The good news is you will trust and admire everybody you work with, and rest easy knowing you’re doing THE defining work of your career. The highs are blindingly high.

That said, Heidi will take care of you. We offer additional paid days off for your birthday and wellness, corporate rates at Anytime Fitness, a $500 annual development budget, and serious equity. True A-players progress extremely fast.

The conditions in which we work reflects deeply the kind of environment we want Heidi to be for users and employees alike. We are flexible, and value our team’s mental health & overall wellbeing. The nature of the scale-up game is demanding, but can adapt to your schedule. We operate on a trust-only policy : company OKRs >

individual KPIs. We all take the bins out - metaphorically and literally.

If the role description has scared you off, it was meant to.

#J-18808-Ljbffr