Partnering with strategic enterprise customers, the full-time Technical Account Manager will serve as a trusted advisor, focusing on long-term platform adoption and optimization while working closely with SRE, DevOps, and engineering teams to enhance operational workflows remotely. Key responsibilities Serve as the primary technical owner and trusted advisor for assigned strategic accounts Build deep familiarity with customer architectures, datasets, use cases, and operational goals Lead regular health checks, architecture reviews, and proactive improvement initiatives Required qualifications 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles Strong hands-on experience operating production observability platforms Direct experience with leading observability solutions such as Datadog, Dynatrace, or similar platforms Practical experience with OpenTelemetry, including signals, instrumentation strategies, and telemetry pipelines Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
Technical Account Manager • Fremont, California, United States
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