Principal Customer Success Manager

A company is looking for a Principal Customer Success Manager for ESD / Facility Operations (Remote).

Key Responsibilities

Develop and execute customer success roadmaps for profitable growth

Drive adoption of CLSS offerings in ESD / Facility owner operations

Build and nurture strategic partnerships with key companies

Required Qualifications

Bachelor's degree or a successful career progression in operations with a minimum of 10 years of experience

Deep understanding of ESD operations and facility owner responsibilities

Experience in building customer success strategies and driving software adoption

Familiarity with recurring revenue business models and channel go-to-market strategies

Strong business and sales acumen, including budgeting and technology integration