Bilingual Patient Service Representative (Lawrenceville)Prestige Staffing • Lawrenceville, Georgia, US
No longer accepting applications
Bilingual Patient Service Representative (Lawrenceville)
Prestige Staffing • Lawrenceville, Georgia, US
10 days ago
Job type
- Permanent
Job description3 or more years of revenue cycle experience in a hospital / vendor setting dealing with reimbursement 2 years of recent experience working with Georgia Medicaid and disability claims. HCAP experience a plus Knowledge of community resources Bachelor's degree or equivalent work experience Excellent customer service experience Comfortable working on the phone and next to patients to get paperwork completed Proficient in MS Office products -Word, Excel, Outlook, Windows and has EMR experience (Epic a plus) Gateway and GAMMIS portal experience helpful Very detail oriented Able to pass drug test (including THC), background and health screening including immunizations Obtains referrals from all appropriate sources. Reviews referrals daily for appropriateness for potential interview and eligibility Documents notes in hospital and Company???s operating systems Introduces Company services, sets expectations for process and communication to ensure patient understanding Interviews in-house patients and determines eligibility Begins the application process when possible Calls discharged patients to determine eligibility Contacts physicians, as needed, to determine eligibility Overcomes patient objections to appropriately complete the application Obtains all needed forms from patients interviewed Identifies patient needs and directs them to appropriate agencies for assistance Mails forms to patients interviewed post-discharge Utilizes field service as needed to obtain information from the patient Leverages technology and account processing workflows; maintains data integrity with accurate and concise documentation in Company systems Foresees what needs to be done with all accounts and takes appropriate action to secure eligibility until all methods are exhausted Performs patient relations referrals as appropriate Submits paperwork and applications as needed to entities and agencies Interacts with team members and hospital staff in a productive, cooperative manner Answers questions and addresses concerns raised by clients and team members Maintains awareness of level of success in meeting goals and in meeting client expectations Obtains needed information for team and clients as appropriate Provides account transition for other staff members to develop positive working relationships with patients Addresses client concerns or logs concerns for discussion with appropriate management Attends meetings, as appropriate, with the team and with the client
Prestige Staffing is looking for a Patient Services Representative to work in the facility side by side with the patient to help enroll them in charity care by helping the patient with the enrollment paperwork. This is a direct hire role and must be ok going onsite daily. This is a patient facing role and we need someone with a professional and compassionate attitude.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Details :
- Need to be fluent in English & Spanish
- Knowledge of medical terminology and able to explain medical concepts in both languages to patients
- Tuesday -Saturday 7 : 30am, 8 : 00am, 8 : 30am or 9 : 00am flexible start time depending on what works best for the employee for an 8 hour day
- Pay is $24-28 / hr DOE
- Excellent benefits
Requirements :
Key Responsibilities :
Organizes work for internal processing
Interviews patients; conducts analysis of potential reimbursement
Serves as intermediary for client, account reps and managers
#ZR-Pro
#LI-AW1
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Patient Service Representative • Lawrenceville, Georgia, US
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