Team Leader

SHIFT LEADER – MCALISTER’S

Title of the position :

Restaurant Shift Leader

Department :

Restaurant Operations

Reporting :

General Manager / Assistant Manager

Job Type : Non-Exempt

Education :

High School Diploma or equivalent

Location :

Overall responsibility :

The Restaurant Shift Leader contributes to the success of McAlister’s Corporation through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility is to direct the operation of the restaurant, in the absence of the General Manager and / or Assistant Manager, while maintaining the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising team members. Shift Leader is also responsible for handling issues with team members, food suppliers and guest directly, then escalates them to the General Manager / Assistant Manager when necessary.

Key areas of responsibility :

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Handle guest comments and complaints.
• Supervise daily shifts to ensure McAlister’s standards, product quality and cleanliness is maintained.
• Assist in the ongoing training of team members, including new hires as well as existing staff to make certain McAlister’s procedures and processes are followed. Performs line checks as necessary.
• Enforce uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opening and closing of restaurant in the absence of upper management.
• All other duties as assigned by management.

Secondary Functions :

Qualifications :

Physical Requirements :

This is for a position at a McAlister’s Deli corporate location