Front Desk Supervisor

Job Description

Job Description

JOB SUMMARY : The Front Desk Supervisor’s primary responsibility is to ensure the delivery of outstanding guest service and effective operations of the front desk. The Front Desk Supervisor is also responsible for providing.

service that is efficient and effective as a means to maximize room revenue.

SKILLS & KNOWLEDGE :

• Must have the ability to provide professional and courteous guest service.
• Must have good time management skills and the ability to work with minimal supervision.
• Must have good organizational skills, the ability to multitask and strong attention to detail.
• Must have the ability to understand and follow verbal / written instructions and communicate both verbally and in writing.
• Must have the ability to maintain a positive and professional attitude when handling guest situations.
• Must have a working knowledge of computers and basic math skills.
• High school diploma or equivalent required.
• Customer service or front desk experience preferred, but not required.

ESSENTIAL FUNCTIONS :

OTHER CONSIDERATIONS :

PHYSICAL DEMANDS ANALYSIS :

Summary

The Front Desk Supervisor works primarily indoors in a temperature-controlled environment. This position requires continuous standing and walking, and frequent lifting, carrying, bending and reaching throughout entire shift. Hazards may include, but are not limited to, slipping and tripping, exposure variable temperatures, weather elements, computer terminals and standard cleaning chemicals.